Refund Eligibility Conditions:

Order Cancellation:

(a) Within 12 hours of purchase (if shipment not dispatched):
Full refund issued without transaction fees.
(b) Beyond 12 hours of purchase (if shipment not dispatched):
Cancellation permitted with a 10% transaction fee; remaining balance refunded.
Non-Receipt of Orders:

(a) Extended non-delivery (correct address provided):
Refund issued post-verification and mutual agreement with Customer Support.
(b) Partial missing items (multi-item orders):
Refund for absent items issued post-verification and mutual agreement with Customer Support.
Post-Delivery Issues:

(a) Damaged product:
Submit photographic evidence to Customer Support; refund issued upon validation and agreement.
(b) Defective product:
Submit photographic evidence to Customer Support; refund issued upon validation and agreement.
© Change of mind (unused product in resalable condition with intact packaging):
Submit photographic evidence; return/refund processed post-validation and mutual agreement.
Refund Processing Timeline:
Refunds are credited to your original payment method within 24 hours of approval. If funds are not received within this timeframe, contact Customer Support at info@dickextension.com with your order details for expedited assistance.

Resolution Protocol:
For all cases, initiate a support ticket with relevant documentation (e.g., order number, photos, issue description) to facilitate prompt resolution.